Bought on the website
Pro on the website is sold through Creem or Paddle, as merchant of record. In every case it pays the refund to your original payment method.
Customers in the EU, the EEA and the UK
- You can withdraw within 14 days of the day you buy, without giving a reason. Tell us clearly within those 14 days, for example: “I withdraw from my Typeferry Pro purchase”.
- Pro starts as soon as you pay. At checkout you are asked to agree that Pro starts immediately and to acknowledge that, if you withdraw within the 14 days, you pay for the days you have already used.
- If you withdraw, we refund what you paid minus the amount for the days you used, in proportion to your billing period (monthly or yearly). Your subscription and license then end.
- The 7-day full refund below does not apply in addition to this right.
Customers everywhere else
- First purchase: if you are not happy with Typeferry Pro, you can get a full refund within 7 days of your first purchase.
- Renewals and later purchases (including buying again after a refund or cancellation) are not refundable, except as required by law or by the merchant of record’s buyer terms.
After a refund
When a payment is refunded in full or charged back, the license is revoked. Online Pro translation stops right away, and other Pro features stop the next time the app checks the license, at the latest when its offline period of up to 7 days ends.
None of this limits any rights you have under the law where you live.
How to ask
Reply to your receipt email, or write to support@typeferry.com.
Bought in the Mac App Store
Apple handles all payments and refunds for App Store purchases. To request a refund, use Apple’s process. The website refund rules above do not apply to App Store purchases, and we cannot issue refunds for them ourselves. When Apple refunds or revokes a subscription, Pro ends in the app, and online Pro translation stops as soon as our server receives Apple’s notice.